Microsoft Support Proceduresīut what if you forgot your original login ID (mail address), eg in case you have set up a test tenant in 0365 with a mail address you don't use frequently? (Yes, that happens.) If that is not working or you need more help, check these options:Ī user or an administrator forgot his or her password in Office 365, Azure, or IntuneĪnd if you really ran out of luck: you might raise a ticket and ask for help. You notice that the verification is pointing to your alternative mail address or your mobile number. If you know the login, you can proceed to If you forgot your password or can't access the account, hit the link at the bottom. The direct way to get there is the first link to bookmark:Īnother way to get there is on the 0365 login page (also for Azure), Password resetįirst of all, you should try the default options, meaning: the password reset options. After entering the password, the user will get a prompt saying, Your organization needs more information to keep your account secure. Then, you will need to complete at least 1 of the 3 options and click Finish when done. Once Self-Service Password Reset is enabled on the user account, the user will go to the Office 365 portal or to Outlook on the Web or any Office 365 service to login with the existing username and password. Although Microsoft has built in quite some methods to regain access to your 0365 tenant/account, you might have some bad luck one day. Office 365 using a web browser, you will get prompted to enter additional contact information that will help to reset your password in the future you will see the following screen, click next.
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